Help & Support

1. Orders and Tracking

How do I place an order?
Choose your plants, add them to cart, and complete checkout with your preferred payment method.

How do I track my order?
After your order is placed, you will receive an order ID. Enter it on our Track Order page to check live updates.

Can I modify or cancel my order?
Order can be cancelled or edited only before it is packed. For quick changes, contact us on WhatsApp.

Where do you deliver?
We deliver only in Ahmedabad and Gandhinagar.

How long will delivery take?
Local deliveries usually take 1 to 2 days. Outstation deliveries take 3 to 6 days depending on your location.

Are there any shipping charges?
Shipping charges vary based on your city and cart value. Free delivery may apply on selected orders.

What if my plant arrives damaged?
No worries. Share an unboxing photo within 24 hours and we will replace it.

What is your return policy?
Live plants are not returnable, but we offer replacements for plants damaged during delivery.

How do replacements work?
Share a photo or video of the issue with your order ID. Once approved, we will send a fresh plant.

Refund timeline
Refunds for eligible orders are processed within 3 to 5 working days.

Basic care tips
Each plant needs the right sunlight, watering routine and potting mix. Check the care section on every product page.

Sunlight guide
• Indoor plants: Bright, indirect light
• Outdoor plants: Full sunlight
• Shade-loving plants: Low to medium light

Watering guide
Water when the top soil feels dry. Avoid overwatering.

Repotting
Repot after 3 to 6 months or when the plant outgrows its pot.

Common issues
• Yellow leaves: Overwatering
• Drooping: Underwatering
• Slow growth: Low light or poor soil

Accepted payment methods
UPI, Credit/Debit Cards, Net Banking, Wallets and Cash on Delivery.

Invoice
GST invoice is emailed after the order is placed.

Payment failed?
Wait 10 minutes. If payment status doesn’t update, contact us with your transaction ID.

How do I create an account?
Go to My Account and sign up using your email or phone number.

Reset password
Use the ‘Forgot Password’ option on the login page.

Addresses
Save multiple delivery addresses for faster checkout.

How is plant size measured?
Plant height is measured from the base of the pot to the top of the plant.

What do I get in the package?
Healthy plant, potting mix and a grower's pot unless mentioned otherwise.

Are pots included?
It depends on the product listing. Decorative pots are mentioned separately.

Need help? We’re here for you.
WhatsApp: +91 97277 35592
Email: anandgardennursery@gmail.com
Support Hours: 10 AM to 7 PM
We usually reply within a few hours.

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